Refund policy

Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not, here’s how our refund process works:

1. Eligibility for Refunds

• Returns: You can return items within 30 days of receiving your order.
• Condition: Items must be in their original condition, unused, and in the original packaging.
• Non-Refundable Items: Certain items are non-refundable, such as glassware.

2. How to Request a Refund

• To initiate a return, please contact our customer service team at ThisIsTheMoment4.24@gmail.com with your order number and reason for the return.
• We will provide you with a return authorization and instructions for shipping the item back.

3. Return Shipping

• You are responsible for the return shipping costs unless the item is defective or the wrong item was sent.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.

4. Processing Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

5. Exchanges

• If you need to exchange an item for a different size or color, please follow the return process, and place a new order for the desired item.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within [insert number of days 5 days of receiving the product. We’ll provide instructions for returning the item and issue a full refund or replacement.

7. Contact Us

If you have any questions or concerns about our refund policy, please reach out to us at ThisIsTheMoment4.24@gmail.com

Thank you for your understanding and support!